TERMS AND CONDITIONS
WEBSITE AND PRIVACY
Privacy & Data Use
We collect info about how you use the site, any bookings or payments you make, and anything you submit through forms or sign-ups. We also log basic tech info like your IP address and browser type.
Cookies
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How We Use Your Data
We use your data to run the website, manage bookings, send you updates or offers (if you’ve opted in), and share general stats — never personal details — with trusted partners.
When We Share It
We only share personal data if legally required, to prevent fraud, or if the business changes hands. Otherwise, your information stays private.
Third-Party Links
Some parts of our site link to external websites. We’re not responsible for how they handle your data.
TERMS AND CONDITIONS
REHEARSALS
Cancellation Policy
More than 72 hours before booking – £0
Between 72–24 hours – 50% of booking fee
Less than 24 hours / No-show – Full fee
Peak Period Bookings
During busy times, we may request advance payment to confirm bookings.
You can book up to 6 weeks in advance.
Evening / Downtime Bookings
We sometimes offer discounted evening/downtime bookings under a “community rate” (includes backline).
The Hive Rooms reserves the right to cancel or amend these bookings with a minimum of 24 hours’ notice.
REHEARSAL FAQS
What time should I arrive?
No more than 15 minutes before your slot.
When do I need to vacate?
Please leave the studio within 10 minutes of your end time.
Overruns may incur charges.
Can I extend my session?
We’ll try — depends on availability. Ask at the desk.
How far in advance should I book?
Evenings: Book 2+ weeks ahead.
Daytime/solo: Often available at short notice.
Minimum booking time?
After 7pm: 3-hour minimum for group bookings
All day: 1-hour minimum for individual practice (subject to availability)
Can I hire extra gear?
Absolutely. We offer amps, keyboards, IEMs, and more — just ask for a quote.
Can I leave equipment overnight?
Only if you’ve booked consecutive days. We don’t offer general storage.
Do you offer audio/tech support?
Yes — we’ll help get you set up. Want an engineer? Let us know in advance.
Can I hold auditions here?
Yes! The Hive is a friendly, pro environment — great for auditions.
EXTENDED BOOKINGS – TERMS & CANCELLATION
1–2 Day Bookings
More than 72 hours – £0
72–24 hours – 50% of fee
Less than 24 hours / No-show – Full fee
3+ Day Bookings
50% deposit required to confirm
Deposit is non-refundable if cancelled within:
7 days (for 3-day bookings)
10 days (for 3–7 day bookings)
14 days (for 7+ day bookings)
STUDIO B LIVE ROOM / THE LIVE ROOM – EXTRA TERMS
Setup
Unless agreed otherwise, hire includes PA and mics in a “black box” setup. Engineers and backline hire available on request.
Cleaning
Studios must be left tidy.
10+ person/event-style bookings: £50–£100 cleaning charge (agreed in advance)
Excess mess = higher fee at our discretion
HOUSE RULES
Don’t arrive more than 10 minutes early
Finish on time, please
Breakages = your responsibility
CCTV operates throughout the building
We may reassign your booking to a similar studio if needed
GENERAL FAQS
What’s nearby?
We’re 10 minutes from Horley Station — cafés, pubs, restaurants, and shops all within walking distance.
Can I order takeaway?
Absolutely — Deliveroo, Just Eat, and Uber Eats all deliver here.
Do you sell refreshments?
Free tea/coffee. Snacks, soft drinks and a licensed beer/cider selection available.
How do I get there?
We’re just off J9 of the M23.
Horley Station is 10 minutes on foot.
Gatwick Airport station = short taxi ride.
Is there parking?
Yes — 40+ off-road spaces plus a tour bus charging point.
Is The Hive accessible?
Yes. All doors and studios are wheelchair accessible.
Disabled toilets and hearing loop available.
How can I pay?
Cash, card, invoice or payment link — whatever suits you.
Can we split the bill?
Of course — we can divide payments across band members.
Do you have a shop?
Yes! Strings, sticks, picks, drumheads — and surprises.
Any offers or deals?
Subscribe to stay in the loop with promos and Hive-only perks.